How do I return an item?
OyToys is happy to accommodate returns and exchanges within 30 days from receipt of merchandise. Merchandise will be accepted for return or exchange if accompanied by a Return Merchandise Authorizaton (RMA) number. To receive your RMA number, please complete and submit the RMA Request Form found on this page.
Please note that merchandise received more than 30 days after purchase will not be accepted for return. Merchandise must be in its original condition. Shipping fees are not refundable unless the item was damaged during shipping. A full refund will be given for returned items, less the shipping cost. For items received as part of our Free Shipping offer, refunds will be reduced by to cover original shipping costs.
Refunds will be credited to the card used to make the original purchase. A merchandise credit will be issued in the case of gift items.
RMA Request Form
We want you to be satisfied with your order from OyToys.com. If you would like to exchange or return an item, please review our Return Policy and then complete the following form. If your order qualifies for a return, your Return Merchandise Authorization (RMA) number and return instructions will be emailed to you. Items will not be accepted for return without an RMA.